TERMS
& CONDITIONS
OMOI Terms & Conditions
Last updated: 5 September 2026
These Terms & Conditions apply to the use of the OMOI website and provide general information about the event planning and coordination services offered by OMOI Ltd (“OMOI”, “we”, “us” or “our”).
Please read these terms carefully.
Specific event bookings will also be subject to a separate proposal, booking agreement or client contract setting out the services, price, payment schedule and arrangements agreed for that particular event. Where a specific client agreement differs from these general terms, the terms of the client agreement will apply to that booking.
1. About OMOI
OMOI Ltd provides event planning and coordination services for private and corporate clients.
Our services may include planning and coordination for:
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Birthday parties
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Special occasions
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Corporate events
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Bespoke events and celebrations
The exact services included in your booking will be set out in the written proposal or client agreement provided to you.
Email: enquiries@omoi.co.uk
Company number: 17407677
Registered office: 82A James Carter Road, Mildenhall, IP28 7DE
2. Enquiries
Submitting an enquiry through our website, email or any other communication channel does not create a booking or guarantee availability for your requested event date.
After receiving your enquiry, we may contact you to discuss your event, requirements and our availability.
Where appropriate, we may invite you to an initial consultation before providing a proposal.
You are responsible for providing information that is accurate and complete so that we can properly understand your requirements.
3. Quotes and Proposals
Following an enquiry or consultation, we may provide you with a written quotation or proposal.
The proposal will normally set out:
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The services we will provide
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The event date and location
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The agreed scope of work
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The price
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Any payment schedule
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Any third-party or supplier costs included
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Any important conditions specific to the event
A quotation or proposal will remain valid for the period stated on it.
Prices and availability may change after that period if a booking has not been confirmed.
4. Confirming a Booking
An event date is not considered confirmed simply because we have discussed the event, provided a quotation or held a consultation.
A booking will only be confirmed when the requirements stated in your proposal or client agreement have been completed. These may include:
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Acceptance of the proposal
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Acceptance or signature of the client agreement
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Payment of the required initial booking payment
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Any additional information reasonably required to confirm the event
We will confirm your booking in writing.
Until written confirmation has been provided, OMOI is not obliged to hold an event date indefinitely.
5. Prices and Payment
The total price and payment schedule for your event will be stated in your individual proposal or client agreement.
Depending on the event, an initial payment may be required to reserve the date and allow planning work to begin.
The remaining balance may be payable in one or more instalments before the event.
Any applicable payment deadlines will be clearly stated before you confirm your booking.
If a payment becomes overdue, we will contact you and provide a reasonable opportunity to bring the account up to date.
A serious or continuing failure to make an agreed payment may result in work being suspended or, where appropriate, the booking being cancelled in accordance with the client agreement.
6. Additional Costs
We will not intentionally incur material additional costs outside the agreed proposal without discussing them with you first.
If you request changes or additional services after the original proposal has been agreed, we will explain any additional charges before carrying out that additional work wherever reasonably possible.
Any significant change to the scope of the event may require an updated proposal or written variation to the client agreement.
7. Changes to Your Event
We understand that event plans can change.
If you would like to change your event date, location, guest numbers, timings, services or other significant details, please contact us as soon as possible.
We will make reasonable efforts to accommodate requested changes, but changes are subject to availability and may affect the price or services we are able to provide.
We will explain any material impact before agreeing the change.
8. Cancellations
If you wish to cancel a confirmed event, please notify us in writing at cancellations@omoi.co.uk as soon as possible.
The financial consequences of cancellation will depend on the circumstances of the booking and will be explained in your individual client agreement.
Where a booking is cancelled, any amount retained or payable will take account of matters such as:
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Work already completed
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Reasonable costs already incurred
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Non-recoverable costs committed specifically for your event
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Payments made to third parties where applicable
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Other reasonable losses directly resulting from the cancellation
We will take reasonable steps to reduce avoidable losses following a cancellation.
Nothing in these terms limits any cancellation or refund rights you may have under applicable consumer law.
9. Postponements
If you need to postpone your event, please contact us as soon as possible.
We will try to transfer the booking to another suitable date where reasonably possible, but this will depend on our availability and the availability of any relevant suppliers.
A change of date may result in additional costs, particularly where suppliers have already been booked or expenses have already been incurred.
We will explain any additional charges before agreeing the revised arrangements wherever reasonably possible.
10. If OMOI Needs to Cancel
In rare circumstances, we may need to cancel or withdraw from an event.
We will only do so where there is a valid reason, such as:
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Circumstances outside our reasonable control
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Serious non-payment
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A serious breach of the client agreement
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Unsafe, unlawful or abusive circumstances
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Circumstances that make it impossible or unreasonable for us to perform the agreed services
Where circumstances allow, we will give you as much notice as reasonably possible.
If OMOI cancels for reasons that are not caused by you and we cannot provide the agreed services, we will deal fairly with any payments made for services that have not been provided, taking into account your legal rights and any arrangements concerning third-party costs.
11. Venues and Third-Party Suppliers
Depending on your event, OMOI may work with venues, caterers, decorators, entertainers, photographers, florists or other independent suppliers.
We will make it clear where:
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A supplier is being engaged by OMOI as part of our service; or
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You are entering into a contract directly with the supplier.
Where you contract directly with a third-party supplier, that supplier’s own terms and conditions may apply.
OMOI is not responsible for the acts or omissions of a supplier who is independently contracted directly by you.
Nothing in these terms removes responsibility that OMOI has under law for services for which OMOI itself is responsible.
12. Your Responsibilities
To help us plan and deliver your event effectively, you agree to:
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Provide accurate information about your event and requirements
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Inform us promptly of important changes
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Provide decisions, approvals and information within reasonable timescales
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Ensure that you have permission to use the chosen venue
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Inform us of venue restrictions or requirements that may affect the event
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Obtain any permissions or licences that the client has specifically agreed to be responsible for
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Treat OMOI staff, representatives and suppliers respectfully
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Ensure that the event is conducted lawfully and safely
We will explain where a particular responsibility falls to OMOI rather than to you.
13. Health, Safety and Conduct
The safety of clients, guests, suppliers and staff is important to us.
OMOI reserves the right to refuse to carry out an instruction that we reasonably believe would be illegal or would create a serious and avoidable safety risk.
If unsafe, threatening, abusive or unlawful behaviour makes it unreasonable for us to continue providing services, we may suspend or withdraw from the event where necessary.
We will act reasonably in exercising this right.
14. Circumstances Outside Our Control
Sometimes an event may be affected by circumstances outside either party’s reasonable control.
These may include severe weather, fire, flood, major transport disruption, government restrictions, widespread power or communications failures, serious illness or other exceptional circumstances that could not reasonably have been avoided.
If this happens, we will contact you as soon as reasonably possible and work with you to consider practical alternatives, which may include modifying, postponing or rescheduling the event.
Any financial consequences will be considered fairly in light of the services already provided, costs already reasonably incurred or committed, the ability to recover those costs, and your applicable legal rights.
15. Our Services
OMOI will provide the services agreed with you with reasonable care and skill.
Because events depend on many factors, including venues, suppliers, guests and circumstances outside our control, we cannot promise that every aspect of an event will occur exactly as originally imagined.
However, we will make reasonable efforts to deliver the services described in your agreed proposal and manage issues within our responsibility appropriately.
16. Liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Nothing in these terms affects your statutory rights.
OMOI will not be responsible for losses caused by:
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Information supplied by you that is materially inaccurate or incomplete
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Your failure to follow an agreed requirement that is necessary for us to perform our services
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The acts or omissions of third parties contracted directly by you
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Circumstances outside our reasonable control, except where the law provides otherwise
We do not exclude responsibility for matters for which OMOI is legally responsible.
17. Photography and Promotional Content
We may occasionally ask for permission to use photographs or other content from an event to showcase our work.
Where appropriate, we will seek permission separately.
We will respect a client’s decision not to allow identifiable photographs of them or their guests to be used for OMOI marketing.
Additional consent may be requested where photographs identify children.
18. Intellectual Property
Unless otherwise agreed in writing, the content of the OMOI website, including our branding, written content, graphics, templates and original materials, belongs to OMOI or is used by us with permission.
You may view and use our website for your own personal or legitimate business purposes.
You may not reproduce, sell, distribute or commercially exploit OMOI website content, templates, designs or other protected material without permission.
Where OMOI creates original planning documents, concepts or materials specifically for a client, ownership and permitted use may be addressed separately in the client agreement where necessary.
19. Digital Products
Digital products are not currently covered by these event service terms.
If OMOI offers downloadable planners, templates or other digital products through the website, additional Digital Product Terms will be provided before purchase and will apply to those products.
20. Data Protection
We process personal information in accordance with applicable UK data protection law.
Please see our Privacy Notice for information about the personal information we collect, how we use it, how long we keep it and your rights.
Please see our Cookies Policy for information about cookies and similar technologies used on our website.
21. Complaints
If you are unhappy with our service, please contact us as soon as possible so that we have an opportunity to understand and address your concern.
Complaints can be sent to:
We will consider complaints fairly and respond within a reasonable period.
Nothing in these terms prevents you from exercising any legal rights or seeking independent advice or remedies available to you.
22. Website Availability and External Links
We aim to keep our website accurate and available, but we cannot guarantee that it will always operate without interruption or error.
Our website may contain links to third-party websites or services. We are not responsible for the content or privacy practices of websites operated independently from OMOI.
23. Changes to These Terms
We may update these website Terms & Conditions from time to time to reflect changes to our website, services or legal requirements.
Changes to these general website terms will not retrospectively alter the terms of an existing confirmed event booking unless a change is separately agreed or required by law.
The latest version will be available on this website and will show the date on which it was last updated.
24. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, nothing in this section deprives you of any protections or rights that apply to you under the law.
25. Contact Us
If you have any questions about these Terms & Conditions, please contact:
OMOI Ltd
Email: enquiries@omoi.co.uk
Company number: 17407677
Registered office: 82A James Carter Road, Mildenhall, IP28 7DE.